Children's Boutique-FAQ

I don't understand how to measure for a suit? Will a 12 month fit my 12 month old baby?

We have never seen your baby and do not know if he is big or little for his size. You must measure for the correct sizing. To measure the OUTSEAM, you measure from hip to ankle. An easy way to do this is to just take a pair of their pants, lay them flat and measure. To measure the INSEAM, measure from crotch to ankle. Sleeve length is from the outer shoulder to wrist.

What happens if I get my suit or dress and it doesn't fit? What if I need a different size?

As stated on our return policy, you may return an item that does not fit within 15 days of the postmark date. It may NOT be washed, worn, or missing ANY tags.You will be credited the amount plus tax MINUS the shipping charges. Please remember you MUST include a copy of receipts that were in your box as we shred our records immediately for your protection. If we don't have the credit card info, we can't credit your account. If you need a different size,/color please re-order the correct size/color and return your item for a refund following the return policy. If you need our assistance measuring , please call us for help. We are happy to help you over the phone but do keep in mind, we are not the ones measuring and have no idea if its being done correctly. We are not responsible for items that do not fit.. It is your responsibility to order the correct size for your child.

I need to order my baby shoes and do not know what size to order?

Simply measure his foot with a tape measure or ruler and order the size you think.. In the "comments field" during check-out, notate your measurements and we will measure here to match up the best fit.

I live in New York and have been calling all morning and keep getting an answering machine?

That is because we are in California and open during the hours of 8:00 a.m. to 8:00 p.m. OUR time. We will return your call as soon as we open. This is a physical store and from time to time you may possibly get an answering machine if we are busy with customers. Please leave a message as we WILL get back to you within the hour usually much sooner. You may always email us as we do check emails and orders every hour on the hour during business hours.

You charged me and I received my Shipping Confirmation number but the post office says they are still waiting for the package. It has been a week. Why has it not shipped?

It is shipped the same day your confirmation says it was. However, we use a delivery confirmation and not a tracking number...This number will only show when it was delivered and the address it was delivered too. Please keep in mind if you requested ground shipping, it will take on average 10-14 days depending on where you live and the time of year....Please do not call us because it hasn't arrived in 5 days. It can and will average 14 days depending on where you live. Holidays have slower shipping times.. If you requested priority and it has been more than 4 days, PLEASE contact us so we too can keep an eye on the package. Although we are not responsible for sometimes slower shipping times through the common carriers, we like to keep an eye on the packages if they do not arrive in a timely manner.

Can I order over the phone?

No. Due to the large volume of orders we receive on a daily basis we prefer all orders to be placed online which is a secured site. A few reasons include
1. There tends to be be very few errors (transposed numbers) to shipments when placed this way.
2. The charge goes right through to your bank vs us having to call your bank and verify funds, account holder and get bank approval (which can take a considerable amount of time depending on your bank)
3. When ordering online, you will have an online hard copy of the entire transaction which is not only peace of mind but makes exchanges and returns a much simpler process for all involved
4. Express orders MUST be placed online due to time constraints and guaranteed arrival dates
5. Language barriers can make it next to impossible to get the correct information.

This is an ONLINE website and to keep YOUR costs down, all of our resources need to be shipping orders. Please feel free to email should you have a question that is NOT answered on this page, but please try to refrain from calling to place orders as it just slows the shipping process down....We receive hundreds of orders a day, many that are Express orders for funerals or last minute weddings and we do try our best to make sure these orders go out and will be received on time. Please do your part and use the secured shopping cart that is provided for your convenience

I called all weekend and got no answer?

You will find, about 6 times per year, we will be closed the entire weekend. This is because we are at merchandise trade shows searching for the newest styles and colors, holding staff training seminars or doing inventory. These events are unavoidable and a necessity. We are not ignoring you, we are just simply out of the office for the weekend due to business. While we apologize for the inconvenience, we do try to answer emails from whatever location we are at, so feel free to email.

How long will it take to get my order?

Ground shipping is 10-14 business days. Priority shipping is 2-4 business days. Express is guaranteed 2 business days. We do NOT do overnight shipping. Your order is processed on the day we receive if it is before 5:00 p.m. California time. It does not ship until the next morning IF IT IS IN STOCK. We ship many large orders a day and by the time your order hits shipping we could be out of stock. If this happens, we get shipments every Monday and Friday and your item will ship the next day we get our shipment. So, yes, you may have to wait a few days before it leaves the warehouse. This is unavoidable due to wedding season, Easter, dance recitals and even funerals..When it is our busy season, our manufacturers may also run out of fabric. Another delay can be when your bank will not verify funds or billing information. We have no control over that. And please remember Sundays and holidays, will add a day or so to delivery times. We ship all products through the USPS. Once an item leaves our shipping dept. we can only provide a tracking number and expected arrival date. It is then out of our hands. You will be able to track your delivery everyday with the numbers we provide for you.

What are the suits made of?

All suits are made out of polyester

Can you send me a swatch so I can see colors?

Unfortunately no! We are not the manufacturer and do not have material available to us....You may order an item and have the option of returning it for a full refund minus shipping and handling.

Can you change shirt colors on the suits?

No, sorry. Our suits are packaged at the manufacturer and sold as you see them with a variation in possibly tie color. If you need a different color shirt, we do offer different color dress shirts as an additional option for your shopping convenience.

Do you carry husky sizes?

No, our suits do not come in husky sizes. However, if you have lots of time, sometimes we can accomodate special orders. You may call with measurements and colors and we will try to help you, .if we can..

Do you carry wide shoes?

No

My sister and I both ordered the same item but we got different brands and they dont match?

We use many different manufacturers. Even different shipments from the same manufacturer can have a different dye lot. If you are ordering for a wedding or an event that needs to match, they all need to be ordered together or at the very least, each individual order must list the "party name". An example would be...all orders say in the comments field "Jones wedding". Otherwise we have no way of knowing and you may get different brands.....If they are not ordered in one bulk order, we cannot guarantee dye lot.

Can I order from another country and ship to an address in the USA or vice versa?

We do NOT accept International credit cards. We will NOT ship to a country different than the billing address.

Why is Express shipping so high?

We are not the shipping company. We use the most inexpensive method for Express shipping that is guaranteed within 48 hours. Priority is much cheaper but is not guaranteed. Its your choice as to which method you need.

Do I have to be home to get my package?

If you ordered Express shipping. YES!!! It MUST be signed for as it is guaranteed. If you ordered ground or priority shipping, it is the mail carriers discretion whether he leaves it on your porch, at a neighbors, or just leaves a pick up notice for you to retrieve at your local post office. We have no control over how your local post office handles mail. If you will not be home, call us and we can discuss other options.

Can I return an item after the 15 days period stated in the return policy?

NO

When are you open?

Customer Service is open 7 days a week between the hours of 8:00 A.M. and 8:00 P.M. Pacific Standard Time. The shipping department is closed on Sundays as no carriers provide service on that day. If you call and get an answering machine, that only means that all of our customer service reps are on other lines. Mondays and holiday periods can get chaotic around here. Simply leave us a message and we will call you back and answer any questions you have. A few times a year, we will be closed on weekends due to staff training seminars, inventory, and buying shows. When that happens, a manager will check in and return any urgent calls. All other calls are returned the following Monday when we return

Can I come to your store and pick up my items?

No, We are ONLINE only. Since closing our store we are extraordinarily busy and do not have the manpower, time, or resources to handle in person walk-ins.

What carriers do you use for shipping?

We only use USPS.COM

Do you sell wholesale?

Yes, but you MUST have a resale number and be ordering at least 12 pieces of the same item. If this is the case, please contact us for further details.

Can I get a catalog?

No, our inventory changes to rapidly .Our goal is to keep our costs as low as possible so we may pass on the savings to you our customer.

Why did no one contact me that the item was not in stock?

If we have any kind of problem regarding your billing info, shipping info, or items out of stock , you WILL be notified via email or phone 3 times ONLY! We do try reaching you but after 3 attempts your order is canceled as we have 100s of orders and cant repeatedly keep contacting you with no response. It is up to you to return our phone messages and or answer our emails. Many times we find customers transpose numbers (and email address) when typing, or their mail goes to spam. Please give us correct information and check your spam folders. We do NOT charge you until the item ships.

What is a need by date and why do you ask for it?

We ask for a "need by date" as many people order ground shipping and want the item shipped across the US to arrive in two days etc. Obviously,, this is not going to happen (ground shipping is 10-14 business days) and we do TRY to alert you if we see that in the "need by date " field. Please keep in mind, we are extremely busy and we don't catch every single one and are NOT responsible if you pick the incorrect shipping method. It is your responsibility to read the shipping policies for prices and time frames.. If we are our out of stock on the item, it tells us how much time we have to get your item or let you know . If your need by date is in a month, we don't bother you as it will most likely ship within a week. If its going to be a problem, we notify you and see what you would like to do..

The item I ordered says in stock but someone called and said its not available. Why?

When you place your order, the item may well be in stock. However, orders must first be run through your bank for verification and approval, ( some banks are easier and faster to deal with than others) From there they are sorted by priority status. Someone ahead of you may have ordered 30 pieces of the same item that NEEDS to be from the same dye lot or it may be for a funeral who needs EXPRESS shipping. All orders are shipped by priority status from Express first, priority second and last is ground. This is why when we get to your order it could be out of stock and you may very well have to wait a few days for it to ship. In general our shipments come in twice a week. Please keep that in mind when you pick your shipping method. And unfortunately, at busy times of the year, the manufacturers may even run out of fabric..We have no control over that